Refills captured, never decided
Stable records the medication, pharmacy, and how much is left, and routes the request to the prescriber's team. It never approves, denies, or advises.
AI Receptionist for Psychiatry
Refill calls, pharmacy calls, and new patients, all answered.
A psychiatry practice's phone is mostly medication logistics: refills, pharmacy questions, prior authorizations, and frequent follow-ups. Stable answers every call, routes anything clinical to the prescriber's team, and books the visits, so your prescribers spend their time prescribing.
- Never gives medical advice
- Routes to the prescriber
- Answers 24/7
Demonstration: Stable takes a refill request and routes it to the prescriber's team, handles a pharmacy's call about a prior authorization, and books a follow-up medication visit.
Why psychiatry phones are different
Most calls are about medication. None of them should be answered by an AI.
In a psychiatry or medication management practice, a large share of inbound calls are refill requests, pharmacies, prior authorizations, and questions about doses or side effects. Those decisions belong to the prescriber. What slows a practice down is everything around them: identifying the patient, taking down the details, getting the request to the right prescriber, and scheduling the follow-up. That is the part Stable does.
Pharmacies and prior authorizations
Pharmacy calls about a prescription or prior authorization reach the staff member who handles them, by warm transfer or message, with the patient identified.
Side effects go to a person, fast
A caller describing a reaction or side effect is routed to your clinical team under the urgency rules you set, and anything that sounds like an emergency gets emergency guidance immediately.
Med checks on the right template
Follow-ups are booked with the patient's own prescriber, in the right visit type and length, in person or telehealth.
Evaluations and the waitlist
New patient evaluations are often booked out for weeks. Stable books the next opening or adds the caller to your waitlist and offers cancellations as they appear.
Crisis-aware on every call
Risk language is recognized whether the caller asked for a refill or an appointment, 988 is offered, and your on-call process is engaged.
Set by your prescribers
Rules your medical director writes, followed on every call.
Every prescriber works a little differently. Stable follows the rules you set rather than a generic script.
Per-prescriber routing
One prescriber wants refill requests as a task, another wants them sent to their medical assistant. Each gets what they asked for.
Your urgency thresholds
Which symptoms mean same-day, which mean an immediate page, and which mean emergency services is your decision. Stable applies it consistently.
Visit types that match the schedule
Evaluations, med checks, and combined therapy and medication visits are booked into the visit types and lengths each prescriber uses.
What it handles
The calls a psychiatry practice gets, and where they go.
Clinical decisions stay with prescribers. Everything around them is handled on the call.
| Who is calling | What Stable does | Where it ends up |
|---|---|---|
| Patient needing a refill | Records medication, dose, pharmacy, and supply left; never advises | Request in the prescriber's queue |
| Pharmacy about a prescription or prior authorization | Identifies the patient and the request, connects or relays it | Transfer or message to staff |
| Patient with a side effect or dose question | Takes details, routes by your urgency rules, emergency guidance if needed | Clinical team, same day or sooner |
| Patient due for a med check | Books with their own prescriber in the right visit type | Booked in the EHR |
| New patient wanting an evaluation | Checks insurance, books the next opening or adds them to the waitlist | Booked or waitlisted |
| Another provider or therapist | Captures the referral or coordination request | Routed to the right staff member |
| Caller in crisis | Recognizes risk language, offers 988, escalates | On-call engaged, logged |
Resources
AI receptionists for psychiatry, answered.
Can an AI receptionist handle psychiatry refill requests?
It can take them, not decide them. Stable records the medication, dose, pharmacy, and remaining supply and routes the request to the prescriber's team. It never approves, denies, or comments on a prescription.
Does it give medical advice?
No. Questions about doses, side effects, interactions, or symptoms are routed to your clinical team under the urgency rules you set. If a caller describes an emergency, Stable directs them to emergency services immediately.
What about controlled substance refills?
They follow the same path as any refill: details captured and routed to the prescriber. Stable does not make or imply any decision about early refills, quantities, or controlled medications.
Can it handle calls from pharmacies?
Yes. Pharmacy calls about prescriptions or prior authorizations are identified and sent to the staff member who handles them, by warm transfer with a summary or by message.
Can it book med checks and new patient evaluations?
Yes. Follow-ups are booked with the patient's own prescriber in the right visit type, in person or telehealth, and new evaluations are booked into the next opening or added to your waitlist. For the billing side of these visits, see E/M coding for psychiatry.
Does it work for telepsychiatry practices?
Yes. Telehealth visits are booked like any other and the link goes out with the confirmation. See telepsychiatry billing for the claim side.
How do refill requests reach our team?
As a summary saved to the patient's record, plus a message, task, or transfer to the prescriber's team, whichever each prescriber prefers. The transcript and recording are there if anyone needs the exact wording.
Get Started
Give your prescribers their day back.
See Stable route refill and pharmacy calls and book med checks for a psychiatry practice like yours.