Every call and text answered
The AI receptionist and patient messaging pick up while you are in session, at lunch, and after hours, and book the patient.
For Mental Health Group Practices
You built a group practice to see patients, not answer phones.
Stable answers every call and text, turns referral faxes into booked patients, verifies insurance across every plan you take, and works your claims, on SimplePractice, TherapyNotes, or the EHR you already use. Built for groups of 10 to 30 clinicians.
- Built for 10 to 30 clinicians
- SimplePractice and TherapyNotes
- HIPAA-compliant
Demonstration: an owner's view of a five-clinician group practice for the week of October 5. Four figures show how full the schedule is, new patients, money collected, and claims sent. Each clinician's week appears as a grid of booked and open slots. Through one day, Stable books a fax referral and a new patient call into open slots, refills a cancellation from the waitlist, records an insurance payment, fixes and resubmits a denied claim, takes a self-scheduled booking with intake complete, and runs the nightly claims, holding three for a missing authorization. Only two items reach the owner: claims needing an authorization number, and insurance demand the group has no in-network clinician for.
Sound familiar?
The owner is also the front desk, the intake coordinator, and the biller.
Most mental health group practices run on a pattern we hear again and again. The owner carries a full caseload and does intake calls between sessions. One part-time admin covers the phone, the fax inbox, and the billing. Calls go to voicemail, referral faxes wait, and claims get submitted at night. Each piece is manageable. Together they cap how many patients the practice can take, no matter how many clinicians it hires.
Referral faxes turned into patients
Fax referral intake reads each referral, creates it in your EHR, and reaches the patient the same day.
Matched to the right clinician
By specialty, age, language, and which plans each clinician is credentialed with, including associate-level clinicians credentialed plan by plan.
Insurance verified at booking
Coverage checked against the patient's specific plan before the first session. See why verification fails in behavioral health.
Claims done without you
Stable prepares, checks, and submits claims and works the exceptions. See AI billing.
Know what you are losing
Run your own numbers in the missed call cost calculator. Most owners underestimate the unanswered share.
How Stable compares
The usual options for a growing group, side by side.
When the owner can no longer cover the front desk and the billing, groups usually hire, outsource, or push more onto the EHR. Here is what each covers.
| What the practice needs | Hire another admin | Outsourced biller + answering service | Stable |
|---|---|---|---|
| Calls answered after hours | Overtime | Messages taken | Answers and books |
| Patient texts answered | If monitored | — | Always |
| Fax referrals processed | By hand | — | Automatic |
| Insurance verified at booking | By hand | — | Automatic |
| Claims prepared and submitted | By hand | Yes, for a percentage | Yes |
| Works in your existing EHR | Yes | Partly | Yes |
Resources
For group practices, answered.
Is Stable built for practices our size?
Yes. Stable is built for group practices of roughly 10 to 30 clinicians, where the owner still sees a full caseload and one part-time admin covers the phones and the billing. You do not need an IT team or an enterprise implementation to start.
Which EHRs does it work with?
SimplePractice and TherapyNotes, the two most common among therapy group practices, plus athenahealth, Tebra, AdvancedMD, TheraNest, NextGen Healthcare, and Epic. Stable works alongside your EHR as the system of record, so clinicians keep the workflow they already know.
We take several Medicaid plans. Does that matter?
It matters a lot, and it is where Stable helps most. Each managed care plan has its own network, authorization rules, and claim edits, and associate-level clinicians are credentialed plan by plan. Stable verifies coverage against the patient's specific plan at booking and checks each claim against that plan's rules before it goes out. See Medicaid billing by state.
Our denial rate is already low. What does billing automation do for us?
It removes the time, not just the denials. In most low-denial groups the cost is the sequence of manual steps every claim takes, done at night by the owner or the admin. Stable prepares, checks, and submits claims and works the exceptions, so that time comes back. See where SimplePractice billing time goes.
Do we have to turn on online booking?
No. Plenty of group practices are wary of opening their calendar, and the AI front desk works without it: patients call or text and Stable books them into the slots you choose. If you do turn on self-scheduling later, Stable verifies insurance and collects intake first, which is what keeps no-shows and overbooking down.
How quickly can a group practice start?
Quickly, because nothing about your EHR or your clinicians' workflow changes. Most of setup is telling Stable how you match patients to clinicians, which plans each clinician takes, and how you want referrals handled.
Get Started
Get your evenings back.
See Stable run the front desk and the claim work for a group your size, on the EHR you already use.