Every call answered
No hold queue for the behavioral health line, day or night, in English and Spanish.
AI Receptionist for Epic
Epic runs the health system. Stable answers behavioral health.
Behavioral health clinics inside Epic organizations get the same call volume as any department, with calls that need different handling: new patients matched to the right clinician and plan, standing sessions that move, and callers in distress. Stable answers them and books into Epic.
- Books into Epic
- Answers 24/7
- Crisis calls transferred
Demonstration: a patient calls a behavioral health clinic on Epic to move a weekly session; Stable reschedules in Epic; a new patient is matched to a clinician who takes their plan.
Behavioral health on Epic
Health system tools, behavioral health calls.
Epic's patient-facing AI, Emmie, is reported live in MyChart for scheduling at some health systems, with a voice agent on Epic's roadmap. Health system patient access centers are built for every department at once. A behavioral health clinic's calls need clinician and plan matching, recurring sessions, and a crisis path, and its patients often can't wait on hold.
Booked in Epic, or passed to your team
Stable books and reschedules in Epic during the call, or collects the request for your team.
Recurring sessions handled
Move one week of a standing appointment without breaking the series.
Crisis calls handled your way
Transferred to the number your clinic provides, such as on-call, or to 988.
How it works with Epic
Epic stays the system of record.
Clinicians, MyChart, and your patient access center keep working as they do.
Open times come from Epic
Stable offers times that are open on each provider's schedule.
Works beside MyChart
Patients who use MyChart keep using it. Stable covers the phone and text.
Every call on the record
A summary, transcript, and recording, plus a shared inbox for anything that needs a person.
Epic plus Stable
What Epic covers, and what Stable adds.
Keep Epic. Add a front desk built for behavioral health.
| Epic and your patient access center | With Stable | |
|---|---|---|
| Scheduling, records, MyChart | Yes | Unchanged |
| Patient AI agent | Emmie in MyChart; voice on the roadmap | Stable answers calls and texts now |
| Behavioral health call handling | Shared patient access workflows | Built for behavioral health |
| Crisis calls | Your access center's protocol | Transferred to on-call or 988 |
| After hours | Varies | Answered |
Resources
Epic and AI receptionists, answered.
Does Epic have an AI receptionist?
Epic's patient AI agent, Emmie, is reported live in MyChart for scheduling at some health systems, and a voice agent is on Epic's roadmap. Check your organization's Epic release plans for what is available to you.
Does Stable book directly into Epic?
Yes, if you want it to. Stable can book and reschedule in Epic during the call, or collect the request for your team.
Is Stable only for health systems on Epic?
No. Stable serves independent behavioral health practices on many EHRs, and behavioral health clinics and departments that run on Epic.
Is it HIPAA compliant?
Yes. Stable signs a BAA, and every call leaves a summary, transcript, and recording.
Get Started
Answer every behavioral health call. Book it in Epic.
See Stable answer a behavioral health clinic's calls and book into Epic in a live demo.