Every call answered
During sessions, at lunch, and after hours, in English and Spanish.
AI Receptionist for NextGen
NextGen runs the practice. Stable answers the phone.
Behavioral health groups and integrated practices run on NextGen for its depth. The calls that fill a behavioral health schedule need more than a general patient access agent: insurance and clinician matching, recurring sessions, and a safe path for callers in distress.
- Books into NextGen
- Answers 24/7
- Crisis calls transferred
Demonstration: a new patient asks for a therapist who takes their Medicaid plan and is booked in NextGen; a caller in distress is transferred to the on-call clinician.
Where NextGen practices lose patients
A general patient access agent meets behavioral health calls.
NextGen Healthcare added NextGen Navigator, an AI agent powered by Luma that answers inbound patient calls, and Ambient Assist for behavioral health documentation. Navigator is built for patient access across specialties. Behavioral health calls ask for more: matching a caller to a clinician who treats their concern and takes their plan, moving one week of a standing session, and handling a caller in crisis.
Booked in NextGen, or passed to your team
Stable books and reschedules in NextGen during the call, or collects the request for your team.
Matched by concern, age, and plan
Including Medicaid managed care plans, where panel matching decides whether the claim pays.
Crisis calls handled your way
Crisis language is transferred to the number your practice provides, such as on-call, or to 988.
How it works with NextGen
NextGen stays the system of record.
Clinicians keep documenting and scheduling in NextGen.
Open times come from NextGen
Stable offers times that are open on each provider's schedule.
Routed like your front desk would
Billing questions to billing, medication questions to the prescriber's team, referrals to intake.
Every call on the record
A summary, transcript, and recording, plus a shared inbox for anything that needs a person.
NextGen plus Stable
What NextGen covers, and what Stable adds.
Keep NextGen. Add a front desk built for behavioral health.
| NextGen | With Stable | |
|---|---|---|
| Scheduling, records, billing | Yes | Unchanged |
| AI that answers inbound calls | NextGen Navigator, for patient access | Stable, built for behavioral health |
| Matching to clinicians by concern and plan | Configure and test | Built in |
| Crisis calls | Confirm the protocol | Transferred to on-call or 988 |
| Referral faxes | Separate workflow | Read, checked against your rules, patient texted |
Resources
NextGen and AI receptionists, answered.
Does NextGen have an AI receptionist?
NextGen announced NextGen Navigator in 2025, an AI agent powered by Luma that answers inbound patient calls for patient access. Behavioral health practices should test it on insurance-panel matching and crisis calls.
Does Stable book directly into NextGen?
Yes, if you want it to. Stable can book and reschedule in NextGen during the call, or collect the request for your team.
Can it work alongside NextGen Ambient Assist?
Yes. Ambient Assist helps clinicians document; Stable answers patients' calls and texts. They cover different parts of the day.
Is it HIPAA compliant?
Yes. Stable signs a BAA, and every call leaves a summary, transcript, and recording.
Get Started
Answer every call. Book it in NextGen.
See Stable answer a behavioral health call and book it in NextGen in a live demo.