The return leg, answered
Patients calling about a reminder are rescheduled with their own clinician on the call, and the freed time is visible right away.
AI Receptionist for TherapyNotes
Your reminders go out. Stable answers what comes back.
TherapyNotes sends reminders by email, text, and phone call, and they work. Every patient who needs to change an appointment then calls your office. Stable answers those calls, and every new patient call, and updates TherapyNotes while the patient is still on the line.
- Books into TherapyNotes
- Answers 24/7
- English & Spanish
Demonstration: a patient calls after receiving a TherapyNotes reminder and Stable reschedules the appointment in TherapyNotes; a new patient calls after hours and is booked with an in-network clinician.
Where TherapyNotes practices lose time
Reminders cut no-shows. They also fill your voicemail.
TherapyNotes is well regarded for clinical documentation, and its automated reminders, by email, text, or phone call to numbers the patient has consented to, measurably reduce no-shows. Reminders go one way. A patient who needs to change the appointment calls the office, often the evening before, when nobody is there. The practice sees reminder volume and voicemail volume rise together and rarely connects the two.
Booked in TherapyNotes, not requested
New patients are booked into open time directly, rather than submitting a request that waits for staff to confirm it.
Insurance matched before booking
Coverage is checked against the caller's plan, and only clinicians credentialed with it are offered.
Documentation time protected
The reason practices choose TherapyNotes is the clinical record. Fewer calls to return means more time for the notes themselves.
How it works with TherapyNotes
Real appointments, written to TherapyNotes.
Stable works from the same calendar your staff use, so what a caller is offered is what is actually open.
Availability read from TherapyNotes
Each clinician's open time comes from TherapyNotes, so reschedules land on a real opening rather than a request that staff confirm tomorrow.
The call lands in the patient's record
A summary of every call is saved to the patient's record, with the full transcript and recording available, so the next person picks up with context.
Routing for everything else
Billing questions, records requests, and anything clinical go to the person you choose, by warm transfer, cold transfer, or message.
TherapyNotes plus Stable
What TherapyNotes covers, and what Stable adds.
TherapyNotes stays the clinical record. Stable takes the phone.
| TherapyNotes on its own | With Stable | |
|---|---|---|
| Clinical documentation | Yes | Unchanged |
| Automated reminders | Email, text, or phone call | Unchanged |
| Patient wants to reschedule after a reminder | Calls the office | Rescheduled on the call |
| New patient calls | Answered when staff are free | Answered and booked 24/7 |
| Insurance questions by phone | Looked up later | Checked on the call |
| Billing and records calls | Front desk | Routed to the right person |
| Caller in crisis | Depends who answers | Recognized and escalated |
Resources
TherapyNotes and AI receptionists, answered.
Does TherapyNotes answer phone calls?
Not as of October 2026. TherapyNotes sends automated reminders by email, text, or phone call and offers a patient portal, but inbound calls are answered by your staff. Stable answers them and books directly into TherapyNotes.
Does Stable write appointments into TherapyNotes?
Yes. New patients are booked and existing patients rescheduled directly in TherapyNotes during the call, and a summary of the call is saved to the patient's record.
Will it conflict with TherapyNotes reminders?
No. Keep your reminders exactly as they are. Stable handles the calls they generate, so a patient who needs to reschedule is rescheduled instead of leaving a voicemail.
Can it handle a group practice on TherapyNotes?
Yes. Stable matches callers across all of your clinicians by specialty, ages served, and insurance panel. See how it works for group practices of 10 to 30 clinicians.
What about TherapyNotes billing?
Stable can automate the claim work alongside TherapyNotes too. See TherapyNotes billing for where that time goes.
Is it HIPAA compliant?
Yes. Stable signs a BAA and handles patient information with HIPAA-compliant architecture and security controls.
Can patients still use the TherapyNotes portal?
Yes. The patient portal works as it does today. Stable covers phone calls, which is where patients who do not use the portal, and most new patients, still reach you.
Get Started
Stop returning reminder calls.
See Stable answer a reschedule call and update TherapyNotes before the patient hangs up.