Best Front Desk Software for Group Therapy Practices (2026)
In a group practice, the front desk is a system, not a person: several phone lines, a texting number, a fax inbox, an intake coordinator, a biller, and dozens of clinicians' calendars. The software that runs it decides how many new patients the group keeps. We make one of the products on this list, so here is the disclosure up front: Stable is included.
Short answer
For a therapy group practice, front desk software falls into four groups: AI front desks built for behavioral health, such as Stable, that answer calls, texts, and chat and keep a shared inbox and CRM; phone and texting platforms such as Spruce and Weave; communication platforms with AI agents such as OhMD; and enterprise engagement suites such as Luma Health. Choose on coverage, routing, ownership, and what the operations lead can see.
What a group practice needs that a solo practice doesn't
- Matching across the whole group, by concern, ages served, modality, and insurance panel, including associates credentialed plan by plan.
- Routing, so billing questions reach billing and referrals reach intake.
- Ownership, so two people don't answer the same patient and nobody drops one.
- Visibility, so the operations lead can see answer rates, open inquiries, and referral follow-up without asking.
The options, by name
| Option | Type | Who answers | Best for |
|---|---|---|---|
| Stable | AI front desk, shared inbox, CRM | AI first, then your team | Groups losing inquiries and referrals |
| Spruce Health | Phone, text, fax, video, team inbox | Staff | Small groups that want compliant tools |
| Weave | Phones, texting, payments, AI Receptionist | Staff or AI | One vendor for phones and payments |
| OhMD | One inbox plus AI voice and text agents | Staff or AI | Multi-specialty organizations |
| Luma Health | Enterprise patient engagement suite | Staff or AI | Large organizations |
| PilotPractice | AI front desk for behavioral health | AI | Calls and texts answered and booked |
Vendor details checked against vendor websites and published materials on November 4, 2026. Products change quickly; confirm specifics, including BAA scope, with each vendor before deciding.
What the operations lead should measure
- Answer rate, including after hours and during sessions.
- Inquiry-to-booked rate, by source.
- Time from referral fax to first patient contact.
- Open cases with no owner.
Where Stable fits
Stable's AI front desk answers calls, texts, and website chat 24/7 in English and Spanish, matches patients to clinicians by concern and insurance panel, books into your EHR or collects the request for your team, fills openings from your waitlist, reads referral faxes, and transfers crisis calls to the number your practice provides, such as your on-call clinician, or to 988. Everything lands in a shared patient inbox with an owner and next step, and it signs a BAA. See behavioral health CRM and Stable for group practices.
Frequently asked questions
What front desk software do therapy group practices use?
Usually an EHR calendar plus a phone system, a texting tool, and an eFax inbox. Increasingly, an AI front desk answers calls and texts and keeps everything in one inbox.
Can one front desk system cover multiple locations?
Yes. Look for one inbox with routing by location and service, and ownership on every conversation.
What should a group practice measure at the front desk?
Answer rate, inquiry-to-booked rate, referral time-to-contact, and conversations with no owner.
A front desk your operations lead can see.
See every call, text, and referral in one inbox, with owners and next steps.
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